Migrating to Shopify from SAP Hybris

Mainstream maintenance for SAP Commerce on-premise closed on that date. SAP no longer ships security patches, compliance updates or platform fixes for it. Your store keeps running, but every newly disclosed vulnerability in the platform, its Java runtime or its dependencies is now yours to mitigate, indefinitely.

Customer-specific maintenance agreements are available and they’re a reasonable tactical bridge. Understand what they cover: access to fixes released before the cutoff. Newly discovered vulnerabilities are not addressed. It buys scheduling room for a migration, not a long-term position.

It becomes one. PCI DSS 4.0 expects software supported by the vendor with a defined patching path, and auditors increasingly ask the question directly. The same applies to internal security reviews, cyber insurance renewals and enterprise customer vendor assessments. Most clients come to us after one of those flags it, not before.

Two honest paths. Lift to SAP Commerce Cloud (CCv2) and stay in the SAP ecosystem with its licensing and Java release cadence, or replatform to Shopify Plus and shed both. We’ll tell you when CCv2 is the better fit. Deep S/4HANA coupling and highly specialized B2B logic sometimes justify it. For most mid-market and blended B2B/DTC brands, it doesn’t.

Product catalog and variants, classification attributes, category structure, media, price and tax rows, customer records, a prioritized window of order history, CMS content, navigation and available SEO metadata. Exact item types and record counts are confirmed in Discovery and documented in the SOW.

Through ImpEx exports via HAC, direct database extraction, and the Data Hub or integration layer where one exists. On installs running 5.x or 6.x we frequently work database-first, because years of custom items.xml types mean the shipped export tooling no longer reflects how the catalog is actually modeled.

No, but it’s the main driver of scope. Discovery inventories every custom extension and type. We follow a native-first approach: replicate with Shopify features or vetted Plus apps where possible, and propose custom Shopify apps or middleware where parity genuinely requires it. Plenty of custom extensions turn out to be workarounds for Hybris constraints that Shopify simply doesn’t have.

The JSP-based B2C or B2B Accelerator storefront is retired and rebuilt as a Shopify Online Store 2.0 theme carrying your brand and UX. We don’t attempt a pixel-perfect clone of a storefront designed around 2015-era platform constraints. The point of the move is to stop inheriting them.

We map every URL earning traffic, including Hybris product-code paths, category paths and any legacy patterns from earlier redesigns, then implement a 301 redirect plan. Metadata migrates where available, and pre-launch and post-launch crawls remediate 404s and confirm canonical and hreflang rules.

Customer records migrate. Hybris password hashes aren’t portable to Shopify, so we migrate accounts and trigger a secure password reset or login invitation flow. Timing and customer communication are planned in Discovery so the reset doesn’t collide with a promotional send.

Yes, scoped in Discovery. A rolling 12–24 month window is typical, though longer ranges are supported when finance or warranty requirements demand it. We plan for order number preservation, tax and accounting reconciliation, and returns mapping.

B2B units, cost centers, budgets and approval workflows map to Shopify Plus Companies, Locations, Catalogs and payment terms, with approval gates handled through Shopify Flow or a custom app where native primitives stop short. Required wholesale behavior is documented in Discovery and matched to what Shopify can actually enforce.

Existing IDoc, Data Hub and middleware flows are re-pointed at Shopify, typically through middleware or a proxy app that normalizes payloads, manages rate limits and provides logging. Ownership of inventory, pricing, order and tax sync, including error handling, is defined in the SOW.

Materially. The Hybris talent pool has been shrinking for years and post-EOL it will shrink faster, which is a real operational risk regardless of platform preference. Shopify’s developer market is deep and its ecosystem is well documented, and most day-to-day merchandising and content work stops requiring a developer at all.

Shopify’s checkout is SaaS-managed. Branding, supported configuration and Checkout Extensibility are included; deep server-side checkout logic is scoped separately and implemented only where Shopify Plus allows it. We identify unsupported customizations in Discovery, not at UAT.

It depends on catalog complexity, custom extension count and integrations. Typical engagements run 6 months; multi-site consolidations or heavily integrated programs commonly run 6–9 months. Given that support has already lapsed, we can sequence risk-reduction work early rather than waiting for full cutover.

Phased delivery: Discovery, Design and Development, QA and UAT, Launch, and hypercare. Launch readiness criteria, cutover steps and rollback contingencies are defined in the SOW. Hypercare and operational training are included.

Hybris server-side extension code that can’t reasonably be replicated, unsupported checkout engine modifications, fully custom theme builds without separate agreement, large-scale BI or data warehouse replacement, and ongoing Hybris maintenance during the project. Out-of-scope items are documented and handled via Change Order.

HAC and Backoffice access or database exports, a list of custom extensions and items.xml types, your current Hybris version and patch level, a catalog of integrations and third-party providers, sitemap and analytics access, and any regulatory or localization requirements.