Shopify Maintenance and Support - Fyresite

Why Would I Need Continuous Improvement?

Continuous improvement is a crucial aspect of maintaining a successful Shopify store. By consistently evaluating and enhancing your online store, you can stay ahead of the competition and provide an exceptional shopping experience for your customers.

Continuous Improvement Services

Here are some key reasons why continuous improvement is essential for your Shopify store:

Enhancing User Experience

Regularly analyzing user behavior and feedback can help you identify areas for improvement.

Increasing Conversion Rates

Continuous improvement allows you to fine-tune your product pages, checkout process, and overall sales funnel.

Stay Up-to-Date with Technology

The ecommerce landscape is constantly evolving, with new technologies and trends emerging regularly.

SEO Optimization

Regularly updating and optimizing your website’s content can improve its visibility in search engine results.

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Continuous Improvement Plans

No surprises, one fixed price for each month we work with you.

Starter

For Shopify Stores with GMV less than $5mil

$1,800 per Month

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Advanced

For Shopify Stores with GMV from $6-25mil

$3,600 per Month

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Enterprise

For Shopify Stores with GMV $26mil and up

$5,400 per Month

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01 / 04

Learn how WeRuVa optimized its online presence with a Continuous Improvement plan on Shopify, ensuring a fresh, functional, and ever-evolving shopping experience.

View Case Study
02 / 04

Learn how PoolTables.com upgraded its online store with a seamless migration from CartLogic to Shopify, featuring a custom theme for an enhanced shopping experience.

View Case Study
03 / 04

Learn how State Forty Eight elevated its online store with a seamless 1:1 migration from WooCommerce to Shopify, bringing its Arizona-inspired clothing to more customers with an improved shopping experience.

View Case Study
04 / 04

Learn how Chassis Unlimited gained customer loyalty with a redesigned shopping experience by migrating to Shopify Plus from Magento.

View Case Study

WeRuVa

Pooltables

State Forty Eight

Chassis Unlimited

Frequently Asked Questions

All of Your Shopify Maintenance and Support Questions Answered

What is included in Fyresite’s Shopify maintenance and support offering?

Our maintenance and support service covers post-launch site stewardship and continuous improvement: feature additions, incident response, security and performance monitoring, platform and theme updates, app compatibility checks and upgrades, routine QA, backups and rollback support, CRO and UX improvements, and a prioritized backlog for ongoing feature work. We maintain a proactive checklist to ensure peak Shopify performance.

Do you offer a formal maintenance checklist or playbook?

Yes, Fyresite maintains a formal “Ultimate Shopify Plus Maintenance Checklist” and uses it as the foundation for ongoing maintenance engagements to ensure reliability, security, and performance.

How do you price maintenance and support?

We provide several pricing models depending on client needs: hourly support, monthly retainer blocks, and tiered managed packages. Project proposals and post-launch quotes are scoped to expected hours, SLAs, and the complexity of integrations. For some specialized infrastructure services (for example, managing AWS accounts), we also publish account-level minimums and defined hourly rates in our policies.

Do you offer retainer plans and how do they work?

Yes. Retainers are commonly structured as a monthly block of hours for guaranteed response, prioritized work, and discounted hourly rates. We track hours and provide transparent reporting against the retainer; unused hours are handled according to the agreed contract terms. (We also frequently propose quarterly or annual retainer options for predictable budgeting and faster turnaround.)

What are your emergency or SLA commitments for outages and critical incidents?

We define SLA response and remediation objectives as part of the support agreement. Critical incidents receive expedited attention and are handled through our incident response process, which includes immediate triage, hotfix development or rollback where appropriate, and post-incident root cause analysis. SLA guarantees are set in the contract according to the selected support tier.

Do you support third-party apps, custom apps, and integrations?

Yes. We maintain app compatibility, perform periodic upgrades, and remediate integration-related regressions. For custom apps or deep integrations (ERP, POS, tax engines), we include integration health checks and data sync verification in ongoing support scopes.

How do you handle Shopify, theme, and app updates to avoid breaking the site?

Updates are performed in a controlled workflow: test/staging validation, smoke tests for critical flows (checkout, API integrations), scheduled deployment windows, and rollback plans. We also maintain a change log and versioned backups to enable fast recovery when needed. The maintenance checklist guides the cadence and scope for these activities.

What security and performance monitoring do you provide?

We run routine security reviews, dependency audits, and performance monitoring (page speed, error rates, API latency). Our health checks, alerting, and periodic audits help surface vulnerabilities and performance regressions before they impact revenue (Datadog is available on larger plans). The maintenance checklist outlines these monitoring practices.

Do you provide reporting and a roadmap for ongoing improvements?

Yes. Retainer clients receive regular status reports, hour utilization summaries, incident reports, and a recommended roadmap for prioritized UX, CRO, and technical improvements. We treat maintenance as a continuous improvement engagement rather than only reactive firefighting.

What is the process to start a maintenance engagement?

We begin with a discovery or onboarding call to audit the current store, review active apps and integrations, and map out SLAs and coverage. From that audit we propose a recommended maintenance package, retainer level, and SOW that includes onboarding tasks, monitoring configuration, and the initial backlog.

Who owns hosting, AWS, and account credentials under maintenance agreements?

We typically document account ownership and access in the contract. If Fyresite manages infrastructure such as an AWS account, our policy includes minimum account charges and published hourly rates for incident remediation; alternately, clients may retain account ownership and grant access while assuming operational responsibility. These options are clarified during onboarding.

Can you support non-Plus Shopify stores or hybrid environments?

Yes. Our maintenance practice supports Shopify and Shopify Plus storefronts, as well as hybrid configurations that include headless frontends, POS, and complex backend systems. Coverage and pricing are tailored to the store architecture and business requirements.

Are there discounts or special pricing for post-launch or long-term partners?

We offer flexible pricing and discounts in certain cases (for example, preferred pricing on post-launch support or structured promotional discounts for long-term engagements). Specific terms are included in the proposal.

What reporting or proofs of work do I receive after incidents or maintenance tasks?

After each incident or maintenance sprint we provide a completion summary that includes what was changed, time spent, impact on the site, and recommended next steps. For critical incidents, we also deliver a post-mortem with root cause analysis and remediation actions.

We create exceptional eCommerce experiences for growing brands on Shopify Plus.

Shopify Plus is a leading ecommerce platform used by the world's fastest-growing brands. Fyresite has been helping brands win online since 2012 and a Shopify Plus partner agency since 2019.

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